At Prismatic Mental Health Care, we value your trust and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with Indian laws and ethical mental health practices.
1. Information We Collect
We may collect the following information when you interact with us:
-Personal details (name, age, gender, contact information)
-Appointment and session-related information
-Sensitive personal data (emotional, psychological, or medical details you choose to share with your therapist)
-Payment details (for processing session fees)
-Website usage data (through cookies/analytics, if any)
2. How We Use Your Information
We may collect the following information when you interact with us:
-To schedule and provide therapy/consultation services
-To personalize care and maintain therapy records
-To communicate with you about appointments, workshops, or programs
-For billing and payment processing
-To improve our services and website experience
3. For International Clients
-Our professionals are licensed to practice in India and follow Indian laws and ethical standards.
-If you are located outside India, you acknowledge that:
-We are not licensed in your country of residence, and services are offered under Indian jurisdiction. You take full responsibility for engaging in sessions, understanding their scope and limitations.
-Any legal disputes will be governed by the laws of India.
4. Confidentiality & Sharing
-All therapy and mental health records are kept strictly confidential.
-We do not share your personal information with third parties, except:
-When required by law or court order
-If there is risk of harm to self or others (as per ethical guidelines)
-With your explicit consent (for referrals or collaborative care)
5. Data Storage & Security
-We store your data securely in compliance with Indian IT Rules 2011.
-We use reasonable technical and organizational safeguards to protect your data from unauthorized access, loss, or misuse.
-Access is strictly limited to authorized mental health professionals and administrative staff.
6. Your Rights
As per Indian IT rules, you have the right to:
-Access and review the personal information you share with us
-Request corrections or deletion of your data
-Withdraw consent for data collection (with the understanding that it may affect service delivery)
7. Cookies & Website Tracking
-Our website may use cookies or analytics to improve user experience.
-You can choose to disable cookies in your browser settings.
8. Children’s Privacy
-For clients under 18, parental/guardian consent is required.
-We follow ethical guidelines for working with minors.
9. Updates to this Policy
This policy may be updated periodically to comply with new regulations or improve clarity. Changes will be posted on this page.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please write to us at: